A Direct Healthcare Group Company

Customer Charter

Ensuring outstanding customer satisfaction is central to the Kirton business culture. Our aim is to deliver a high quality product portfolio underpinned by exceptional service created within a motivating environment that encourages innovation, the pursuit of excellence and shared aspirations.

We hope to achieve our aims by…

  • Actively seeking customer feedback; keeping key departmental personnel close to customers, communicate and instil a continuous improvement programme to guarantee customer satisfaction.
  • Investing in design, development and technology to ensure a wide product portfolio that reflects customer need for function, durability and price.
  • Ensuring exceptional service and manufacture is encouraged and developed through training, reward and recognition for performance excellence throughout the organisation to the delight of customers.
  • Seeking to establish new associations and deepen exisiting relationships with all stakeholders striving towards greater knowledge, improve efficiency and awareness of new opportunities.

All copyright, design rights and intellectual property rights existing in our designs and products and the images, text and design of this website and the marketing material contained within are and will remain the property of
Direct Healthcare Group. Any infringement of these rights will be pursued vigorously.