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Customer Charter

Ensuring outstanding customer satisfaction is central to the Kirton business culture. Our aim is to deliver a high quality product portfolio underpinned by exceptional service created within a motivating environment that encourages innovation, the pursuit of excellence and shared aspirations.

We hope to achieve our aims by…

  • Actively seeking customer feedback; keeping key departmental personnel close to customers, communicate and instil a continuous improvement programme to guarantee customer satisfaction.
  • Investing in design, development and technology to ensure a wide product portfolio that reflects customer need for function, durability and price.
  • Ensuring exceptional service and manufacture is encouraged and developed through training, reward and recognition for performance excellence throughout the organisation to the delight of customers.
  • Seeking to establish new associations and deepen exisiting relationships with all stakeholders striving towards greater knowledge, improve efficiency and awareness of new opportunities.
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