The British Healthcare Trades Association (BHTA) is the UK’s oldest and largest healthcare association, founded in 1917.
Their members – almost 500 companies employing over 17,000 people – make or sell assistive technology products that help people live more independently. These range from wheelchairs and scooters to stairlifts, seating and positioning products, patient support surfaces, rehabilitation products, stoma and continence products, prosthetics, orthotics and augmentative communication devices for people with limited speech.
What makes the BHTA special is their Code of Practice – the only one in its sector overseen by the Trading Standards Institute (TSI). All their members sign up to the Code, demonstrating their commitment to high levels of customer care that go above and beyond their legal obligations, giving customers confidence.
Trade – Membership of BHTA shows your commitment to giving your customers the very best service – and allows you to display the BHTA/TSI logo showing your membership status. You’ll also be listed on the BHTA site, TSI’s site and the Disability Living Foundation (DLF) site, raising your profile as a trusted supplier.
Public – Wherever you see the BHTA logo, you know you’re dealing with a company you can trust. You’ll get clear information about your rights, receive a high standard of customer service and have access to an independent complaints process.
Professionals – When you’re working with a client to maintain their independence, you want to know the products and services they’re using are right for them. BHTA members follow strict guidelines on customer care and won’t sell anything that doesn’t meet customers’ needs.
For further information about the BHTA, please visit their website www.bhta.net or click on one of the documents below to see how it applies to Kirton and you.
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