Kirton

Kirton's Pledge to Customer Service

Our customers can expect

To be treated with courtesy and respect;

Timely responses to requests for information;

To receive accurate answers and solutions to problems;

Prompt attention to problems and corrective action for the future.

Our customer service standards are to

Treat customers promptly, with courtesy and respect;

Personally identify ourselves to customers during visits and on the telephone;

Continuously evaluate our internal procedures with the aim of improving performance and enhancing staff skills.

Act and speak professionally at all times and maintain a professional office environment;

Work with an assessment program that will help measure performance against each of the pledge promises and to put in place an improvement plan where necessary.

Should you have any questions about our pledge, please call Kathy Aspinall on +44 (0)1440 765009

or Freephone 0800 212709

Customers are not interruptions to our work, they are the reason for it!