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Doncaster Case Study

Case Study:

Doncaster Community Equipment Service

The problem:

The Doncaster Community Equipment Service (CES) had never provided specialist seating through a formal standardised stock offer.

The provision of riser recliner and tilt-in-space chairs had been through a ‘new purchase specials’ process. This tendency to order brand new equipment rather than effectively re-issue what was in store could be attributed to a lack of knowledge, a lack of confidence and an over-reliance on preferred distributors.

This led to a fragmented, costly and slow service.

Over the past ten years, there has been a significant increase in demand for specialist seating but the entire model was inefficient at every stage of the process for prescribers, commissioners and service users.

Changes had to be made.

The Solution:

Doncaster CES decided to select one specialist seating manufacturer who would be able to provide a small range of modular seating solutions to meet the majority of service user needs. This would enable targeted training programmes for the OT’s to enhance their knowledge of the chairs and increase re-use and recycling rates.

  1. Kirton was selected to provide the range of chairs required
  2. Three chairs for low, mid and high dependency are selected for stock
  3. Kirton provides ongoing free training to all CES prescribers in Doncaster on the provision of specialist seating. The PIN matrix for prescribers is amended so that only prescribers who attend training are able to order specialist seating.
  4. NRS Healthcare employs an OT with additional training to exclusively specify and set up the high dependency chairs.

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